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WhatsApp support Ops lead

from 5 to 10 year(s) of Experience

Bangalore/Bengaluru

₹ Not Disclosed by Recruiter

Posted: 12 days ago

Job Description

Roles and Responsibilities

Roles and Responsibilities
Managerial
Learn from best practices in industry & help in automating repeat queries in the call centre
Strong partnership,stakeholder and partner management skills
Determines callcentre operational strategies by conducting need sassessments, performance reviews,capacity planning,and cost/benefit analyses
Accomplishes organization goals by accepting ownership for accomplishing new and different tasks
Maintains professional and technical knowledge by tracking emerging trends in call centre operations management ;attending educational workshops; reviewing professional publications;
establishing personal networks; bench marking state-of-the-art practices; participating in
professional societies
Operational

Determines call centre operational strategies by conducting needs assessments, performance reviews,capacity planning, and cost / benefit analyses
Will act as an escalation gate way to all the support functions
Accomplishes organization goals by accepting ownership for accomplishing new and different requests
Develop objectives for the call centre and MIS teams day-to-day activities & conduct effective resource planning to maximize the productivity of resources
Drive revenue realization through cross-sell and up-sell on service interactions
Accomplishes call centre human resource objectives by screening, orienting, assigning, counselling,
and disciplining employees & monitoring scheduling systems
Prepares call centre performance reports by collecting, analysing, and summarizing data and trends
Maintains and improves call centre operations by monitoring system performance; identifying and
resolving problems; preparing and completing action plans
Develops Chat support systems by developing customer interaction and voice response systems, and
automated networks using the to pc all drivers






Industry: Fertilizers / Pesticides / Agro chemicals
Functional Area: Other
Employment Type: Full Time, Permanent

Keyskills


Education:UG -Any Graduate

Company Profile

BVR People Consulting
BVR people consulting committed to help Organisations to realise and develop their full potential in order to compete in the present day globalised and technology driven business environment. BVRPC invigorates the key components of organizations - ‘The People’ and ‘The Processes’. It is our endeavour to facilitate this process of ‘Rejuvenating Organisations’ through a variety of customised, innovative and practical solutions that bring about positive attitudinal shifts, while driving organisations to re-assess their true potential. These solutions are designed based on a thorough ‘Diagnosis’ and ‘Need Audit’ of the organisation. We work with our clients as partners and a team. Our solutions are tailored for each client's unique needs and business context, and are designed to ensure that clients get the best return on their investment.
View Contact Details+
Contact Details

Contact Company:BVR People Consulting

Website:http://careers.bvrpc.com