Team Member – Command Centre In-Charge / Pune
Roles and Responsibilities
Hi,
Warm Greetings!
We are looking for Team Member - Command Centre In-Charge for a reputed Automobile company based at Pune.
Department : After Market
Duties & Responsibilities:
- Manage command centre
- Integration management for command centre DMS, telematics, service van networking
- Incidence management
- Creating service advisory for customer fleet based on data received from telematics
- Proactive case management
- Campaign release for updation
- Service planning (service schedule planning)
- Customer fleet efficiency and driver development planning
- Customer feedback management through surveys & tele calling
Preferred Job Knowledge:
- Experience in uptime / call centre supporting heavy commercial vehicle customers
- Automobile vehicle service management
- Technical failure analysis and advisory
- Service planning
- Technical knowledge on commercial vehicle
- Telematics data management
- Vendor management
- Dealer Management System (DMS)
- Customer Relationship Management (CRM)
Skills
Essential
- Listening skills
- Patience
- Problem solving
- Data analysis
- Customer accountability management
- Automobile service process
- Team management
Preferred
- Big data analysis
- Presentation skills
If you are interested, Please share your updated CV to arunagiri@bvrpc.com to process further.
Thanks & Regards,
Arunagiri/ 9566352013
Role:Customer Success, Service & Operations - Other
Salary: 16,00,000 - 18,00,000 P.A.
Industry:Automobile
Functional AreaCustomer Success, Service & Operations
Role CategoryCustomer Success, Service & Operations - Other
Employment Type:Full Time, Permanent
Education
UG:B.Tech/B.E. in Automobile, Instrumentation, Mechanical
Company Profile
BVR People Consulting
Recruiter Name:Mr Arunagiri
Contact Company:BVR People Consulting
Telephone:9566352013
Website:http://careers.bvrpc.com