Team Member – Command Centre In-Charge / Pune

Roles and Responsibilities

Hi,

Warm Greetings!

We are looking for Team Member - Command Centre In-Charge for a reputed Automobile company based at Pune.

Department : After Market

Duties & Responsibilities:

• Manage command centre
• Integration management for command centre DMS, telematics, service van networking
• Incidence management
• Creating service advisory for customer fleet based on data received from telematics
• Proactive case management
• Campaign release for updation
• Service planning (service schedule planning)
• Customer fleet efficiency and driver development planning
• Customer feedback management through surveys & tele calling

Preferred Job Knowledge:

• Experience in uptime / call centre supporting heavy commercial vehicle customers
• Automobile vehicle service management
• Technical failure analysis and advisory
• Service planning
• Technical knowledge on commercial vehicle
• Telematics data management
• Vendor management
• Dealer Management System (DMS)
• Customer Relationship Management (CRM)

Skills

Essential

• Listening skills
• Patience
• Problem solving
• Data analysis
• Customer accountability management
• Automobile service process
• Team management

Preferred

• Big data analysis
• Presentation skills

If you are interested, Please share your updated CV to arunagiri@bvrpc.com to process further.

Thanks & Regards,

Arunagiri/ 9566352013