Team Member – Command Centre In-Charge / Pune

From 10 to 13 year(s) of experience
₹ 16,00,000 - 18,00,000 P.A.

Job Description

Roles and Responsibilities

Hi,

Warm Greetings!

We are looking for Team Member - Command Centre In-Charge for a reputed Automobile company based at Pune.

Department : After Market

Duties & Responsibilities:

  • Manage command centre
  • Integration management for command centre DMS, telematics, service van networking
  • Incidence management
  • Creating service advisory for customer fleet based on data received from telematics
  • Proactive case management
  • Campaign release for updation
  • Service planning (service schedule planning)
  • Customer fleet efficiency and driver development planning
  • Customer feedback management through surveys & tele calling

Preferred Job Knowledge:

  • Experience in uptime / call centre supporting heavy commercial vehicle customers
  • Automobile vehicle service management
  • Technical failure analysis and advisory
  • Service planning
  • Technical knowledge on commercial vehicle
  • Telematics data management
  • Vendor management
  • Dealer Management System (DMS)
  • Customer Relationship Management (CRM)

Skills

Essential

  • Listening skills
  • Patience
  • Problem solving
  • Data analysis
  • Customer accountability management
  • Automobile service process
  • Team management

Preferred

  • Big data analysis
  • Presentation skills

If you are interested, Please share your updated CV to arunagiri@bvrpc.com to process further.

Thanks & Regards,

Arunagiri/ 9566352013




Role:Customer Success, Service & Operations - Other

Salary: 16,00,000 - 18,00,000 P.A.

Industry:Automobile

Functional AreaCustomer Success, Service & Operations

Role CategoryCustomer Success, Service & Operations - Other

Employment Type:Full Time, Permanent

Education

UG:B.Tech/B.E. in Automobile, Instrumentation, Mechanical

Company Profile

BVR People Consulting

BVR people consulting committed to help Organisations to realise and develop their full potential in order to compete in the present day globalised and technology driven business environment. BVRPC invigorates the key components of organizations - ‘The People’ and ‘The Processes’. It is our endeavour to facilitate this process of ‘Rejuvenating Organisations’ through a variety of customised, innovative and practical solutions that bring about positive attitudinal shifts, while driving organisations to re-assess their true potential. These solutions are designed based on a thorough ‘Diagnosis’ and ‘Need Audit’ of the organisation. We work with our clients as partners and a team. Our solutions are tailored for each client's unique needs and business context, and are designed to ensure that clients get the best return on their investment.
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Recruiter Name:Mr Arunagiri

Contact Company:BVR People Consulting

Telephone:9566352013

Website:http://careers.bvrpc.com