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Service Support Specialist- Bangalore

from 2 to 6 year(s) of Experience

Bangalore/Bengaluru

₹ Not Disclosed by Recruiter

Posted: 13 days ago

Job Description

Roles and Responsibilities

Job Description:

Exp: 2 to 5 Years

Education: Graduation

Industry: E- Commerce

  • Should be female candidate and immediately available
  • Should be flexible with rotational Shifts and week-offs

Role:

  • Handle technical support queries or complaints via our e-mail system
  • Help customers solving their technical issues with respect to our website and provide the solution
  • Handle monitoring tickets and e-mail system to ensure timely response
  • Speak to international customers over voice call in terms of providing the complex solution or understanding their queries if required.
  • Keep track of request and make sure they are implemented as planned
  • Coordinate with internal stakeholders and teams to work on the customer complaints and get the resolution
  • Design SOPs and Processes to support the process improvements
  • Maintaining MIS and Data trackers on the daily basis
  • Adhere to quality guidelines to deliver and achieve CSAT

Thanks & Regards

Mallikarjuna U

mallikarjuna@bvrpc.com

7619263443






Industry: Fertilizers / Pesticides / Agro chemicals
Functional Area: Other
Employment Type: Full Time, Permanent

Education:UG -Any Graduate

Company Profile

BVR People Consulting
BVR people consulting committed to help Organisations to realise and develop their full potential in order to compete in the present day globalised and technology driven business environment. BVRPC invigorates the key components of organizations - ‘The People’ and ‘The Processes’. It is our endeavour to facilitate this process of ‘Rejuvenating Organisations’ through a variety of customised, innovative and practical solutions that bring about positive attitudinal shifts, while driving organisations to re-assess their true potential. These solutions are designed based on a thorough ‘Diagnosis’ and ‘Need Audit’ of the organisation. We work with our clients as partners and a team. Our solutions are tailored for each client's unique needs and business context, and are designed to ensure that clients get the best return on their investment.
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Contact Details

Recruiter Name:Mallikarjuna U

Contact Company:BVR People Consulting

Telephone:7619263443

Website:http://careers.bvrpc.com