End User Support Specialist

From 7 to 10 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Principle Responsibilities:
• End User support Level 1 and 2 for the resolution of incidents encountered in the use of IT hardware and software.
• Remote Support for employees.
• Installation and deployment of standard Group software.
• Maintenance, repair or replacement of failed End Point devices.
• Fulfilling access management change requests
• Replacement and deployment of fixed and mobile PC’s, and other IT equipment.
• Ensuring that the CMDB or other tools used for the recording of assets are kept up to date.
• Telephony support including Fixed, Mobile and Wireless.
Administrative Responsibilities:
• Support procurement of End Point devices and their accessories.
• Management of the technical documentation of non-standard local HelpDesk procedures (configuration of clients, troubleshooting, and software deployment).
• Documentation of non-standard users-oriented procedures.
• Logistics management of IT equipment.
• Facilitate Employee On boarding and Off Boarding process.
• Meeting room management (video conference, teleconference, video projector).
• Inventory management of End Point devices including accessories, spare parts, etc.
• Management of electronic waste.
Knowledge and Skills Required:
• Good competency level covering a wide range of IT skills and disciplines that are needed for 1st and 2nd level support.
• Windows 7 / 10 operating system experience with knowledge of the Windows registry, file and folder security, local/domain user security, and operating system troubleshooting.
• Familiarity and understanding of Active Directory
• Very good English written and verbal communication skills
• Strong communications skills at all organizational levels
• Proven ability to work effectively in a matrix team setting as well as independently with minimal error and guidance
• Strong skills in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint)
• Familiarity and understanding of MS SCCM and Software Deployment.
• Familiarity and understanding of IT Service Management Tools.
• At least 5 years of experience End User Support in Medium and Large Business Units.
Education, Training &/or Certification:
• Bachelor/master’s degree in science, Engineering or Computer Application and Technology.
• ITIL Foundation certification is preferred
• Fluent (Business) English skills.


Salary: Not Disclosed by Recruiter

Industry:Pharmaceutical & Life Sciences

Functional AreaOther

Role CategoryOther

Employment Type:Full Time, Permanent


UG:Any Graduate

Company Profile

BVR People Consulting

BVR people consulting committed to help Organisations to realise and develop their full potential in order to compete in the present day globalised and technology driven business environment. BVRPC invigorates the key components of organizations - ‘The People’ and ‘The Processes’. It is our endeavour to facilitate this process of ‘Rejuvenating Organisations’ through a variety of customised, innovative and practical solutions that bring about positive attitudinal shifts, while driving organisations to re-assess their true potential. These solutions are designed based on a thorough ‘Diagnosis’ and ‘Need Audit’ of the organisation. We work with our clients as partners and a team. Our solutions are tailored for each client's unique needs and business context, and are designed to ensure that clients get the best return on their investment.
Company Info
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Contact Company:BVR People Consulting